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myric28
Posts:9
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| Posted:2/22/2006 1:27:29 PM |
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jan 2 i started inquiring to find out how to get some parts from flm. the e-mails went like this Date: Mon, 30 Jan 2006 09:55:52 -0800 (PST)
From: "Regina Mcdaniel" <fastlanemachine@sbcglobal.net> Subject: Re: extended low center of gravity frame.
To: "m m" <myric28@yahoo.com>
The only way to redeem the $30.00 is to let us know what you want and we will ship it directly to you, provided the Hobby shop makes an order.
Tahnks,
Jamie
m m <myric28@yahoo.com> wrote:
UPDATE. I was able to speak to a shop in Horn Lake MS called Fun 4 All. they said she can get me the parts i need. Right now she is getting me a price list. She also informed me there may be a price differance from your prices and hers. As far as the $30.00 credit, how would i go about redeeming this??
Regina Mcdaniel <fastlanemachine@sbcglobal.net> wrote: You can, we just recomend the shops on our site.We do have another option for you, people who don't have a local shop carrying our parts...if you get your local dealer to carry our product we'll give you a $30.00 credit with us, if you would like to do that.
If not... and you can't find the product through the dealers we suggest then you can order through us.Let me know what you'd like to do.
Thanks Gina
myric28@yahoo.com wrote:
i live in olive branch ms and the closest city to me is memhis tn. i have check with local hobbie shops and they do not carry your products, and the ones i have found on the net will not shop parts. i have got to have this part and i was wonder how i might go about doing that. can i order the part directly from fast lane?
mike myers
since then i have sent an email requesting two parts in order to redeem the $30 dollar credit. the part numbers were flm45500 and flm45110. i did receive a response stating they were out of town and would return on the 5th. also said they would ship those two parts out first thing. i figured four to five days i should have the parts and would be able to run,yet no parts. my next e-mail on feb 16 went as so:
a couple of weeks ago i had sent an email giving part numbers for the two parts i would like install on my truck. i received a reply stating they were out of town and would return on the 5th and would ship those out. i was wondering if that was done? if so i need to let someone know i have not received them as of yet. if forgotten the part numbers were flm45500 servo plate kit and flm45110 center skid plate for ext lcg frame. my add is 6302 oak run dr e olive branch ms, 38654 thank you for your time
today is the 22 o feb and i still have not received the parts i requested. nor have i received any kind of any thing such as sorry we over looked ya, we'll over night those to right a way, or nothing. i held up your request to get a local shop to carry your products. not only did they order the parts i requested she ordered another ext lcg frame and servo brackets. she order parts for the t-maxx as well. i made my end good. when is FLM going to make their end good????
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admin
Posts:226
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| Posted:2/22/2006 4:48:45 PM |
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We apologize for your delay in recieving your parts.
I talked with shipping and they had no paper work on what needed to be shipped, they remember discussing with you the credit but did not recieve the e-mail. So obviously there has been a mix up with it. Either someone opened the e-mail and did not print it or what not.
None the less we will send your parts out today.
By the way which e-mail did you use?
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myric28
Posts:9
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| Posted:2/23/2006 3:14:58 PM |
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| the e-mail add is used was <fastlanemachine@sbcglobal.net> on jan 30th regina mcdanial informed me that i just needed to give the part numbers. either the 31st, 1st, or 2nd of feb i sent a reply giving the part numbers. i then recieved a responce that they were out of town and would be returning on the 5th and would have it shipped out. i did not keep that e-mail for some reason or another. i thought the acct would be all square and would not need it. i can not recall who the e-mail was from. the last e-mail i sent out was last friday. to be specific it is the next to the last paragragh. i can understand delays in shipping. however i do feel as if i was put on the back burner and then forgotten. stuff happens some times. i am not trying to place blame for the issue we have right now. other then this i am quite please with the frame and the mounts i have installed. as soon as i receive the other parts i will let you know.
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myric28
Posts:9
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| Posted:3/1/2006 2:58:25 AM |
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| no repsonse from admin???? amagine that.
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admin
Posts:226
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| Posted:3/2/2006 6:14:35 AM |
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| Did you read the previous response?
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aero007
Posts:9
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| Posted:2/8/2008 6:00:09 PM |
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this turns out to be a scary forum..maybe i should have went with st racing concepts, generis, and integy parts..
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VROOM
Posts:13
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| Posted:2/10/2008 11:35:38 PM |
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| FLM is a great company with great customer service. Dont let a bad post or two deter you from future purchases with this company.
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Rcwheeling
Posts:7
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| Posted:2/15/2008 7:13:28 AM |
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| flm is a very busy comp they check the forums when they can they are a great comp and have great products
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